Now That’s An Apology
August 3rd, 2009 | Published in Books & Reading, Leadership, Technology
Kudos to Jeff Bezos for giving a real apology about removing purchased books like 1984 from user’s Kindles. He said:
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
Short, simple, and humble. I admire that.